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Shipping and Returns Policy
Basic Delivery Information
We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. Most orders ship out within 2 business days. If you urgently require a particular item- please call customer service. Customers are responsible for providing a full valid address, including apartment number if applicable, for delivery. They are responsible for getting mail forwarding if they are moving and for putting a vacation hold if they do not anticipate they will be at home when the package is due to arrive. If for some reason, no one is at home, you can pick up your package at your local post office.
Out of Stock Items
While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an e-mail update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it.
Shipping and Processing Charges - Basic Ground
We ship via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS),. Charges for shipping is based on item size, weight, delivery destination, or other factors. The system will prompt you and calculate the correct shipping price and options.
Overnight or 2nd, 3rd Day Express Delivery
Express delivery is available on some orders for an additional charge. To learn if your order can be express shipped, please contact customer service through our help desk.
Delivery to P O Box, APO and FPO Addresses
We are happy to ship to P O Box, APO and FPO deliveries for you.
When ordering online, the system will automatically provide appropriate shipping option. If there are any errors while processing we will contact you via email/phone.
Canadian orders paid for by credit card will be billed in US dollars. Canadian order totals do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges. Canadian customers are responsible in full for all such fees and charges. All returns, replacement orders, or orders sent in multiple shipments are subject to the same policy.
We require a $100 U.S. funds minimum order on all international orders. International orders must be paid by credit card. Please note that all sales on international orders are final.
To place an international shipping order, place your order online as normal. The system will prompt you and calculate the correct shipping price and options.
Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.
How do we handle returns?
You MUST contact us at email@example.com before returning any products to receive a Return Order Number to receive any credit for returned products.
Acceptable reasons for an exchange: damage or defect on the product or a mistake made on the part of IndyChef.
If only a specific part of the product is faulty, and you are requiring only that specific part of the product to be replaced, then we require that you provide us with a detailed photograph or video of the damage or defect of the product before we can send you a replacement of that part. If you have bought the product on a website other than Indychef.com then we will send you a coupon code for that website so you can order the part.
Unacceptable reasons for an exchange: Customer changed their mind, a minor change in colour i.e light or dark
When returning your item please make sure it is in protective packaging in order to protect the product. We are not responsible for lost packages.
All custom fees on returned packages will be charged to the buyer. Please mark it as a gift and worth a low dollar value.
Shipping charges for returns are NOT refundable.
Processing of refunds may take up to 7 days.
Please also state whether or not you want a refund or a replacement.
When shipping your return product/s you must purchase shipping insurance for the full purchase price of the product/s. If the product/s is damaged in transit to us, and there is no shipping insurance, we will not be able to grant a full refund. Please include your order number, your name, address, and phone number with your return.
How do we handle damages?
If your product arrives damaged we will ship you a replacement at no cost. If the packaging was damaged in transit, we ask that you keep the damaged print and packaging for 30 days as our shipping vendor may need to inspect the item for insurance purposes. If the outer packaging is not damaged but the product inside is damaged, we will provide you a pre-paid shipping label which you can use to return the damaged products to us.